SHORT STORE REGULATIONS: STORAGE: We have mats "physically" in our warehouse in Krakow. SHIPMENT: We ship orders within 24 hours of placing the order. We send mats in packages: 4cm to 30pcs; 2cm up to 60pcs. We send mats on pallets: 4 cm from 31 pcs., 2 cm from 61 pcs. We send parcels by courier from Poland directly to the indicated address abroad via Polish and foreign shipping companies. We ship the goods according to the address indicated in the store form All shipments are insured. We ship the goods after the funds are credited to the account. DELIVERY: We deliver the goods directly to the recipient's premises via courier companies. The delivery time depends on the carrier and is approx. 7 business days. Delivery abroad must be agreed in advance with the shop and transport is priced individually. In the pre-holiday periods, the delivery time of the order may be extended. PACKING: Packages with mats are secured with protective cardboard and a protrusion + each mat is secured on four sides with protective rims. INVOICE: For each order, we issue a VAT invoice for the company or a personal invoice in accordance with the data contained in the form. Invoices are sent automatically by e-mail via the accounting software. SHIPMENT STATUS: In order to determine the shipment status, please check the shipment number on the carrier's website. Please clarify delivery delays directly with the carrier. The tracking number is sent by e-mail. OTHER TERMS All products are new and under warranty. The mat is a machine cast made of EVA foam, therefore minor defects may occur on its surface, such as discoloration, abrasions, structure and surface defects, dents, streaks, scratches, dirt, slight differences in the shade of the mat, minimal differences in the height of the puzzle. These defects do not constitute more than 1% of the mat surface or concern a difference in thickness of +/- 1 - 1.5 mm - they do not have any influence on the physical parameters of the goods. The Gym4 company decides about the classification of a given type of mat. Examples in the photo: https://bit.ly/3vQ0wps. It is possible to choose the additional “spotless” mat verification service - the cost of the service is additionally payable and amounts to 10% of the value of the goods. The service selection must be confirmed before purchasing with the store. Specify the parameters of the item to be shipped, i.e. color, size, etc. - if they result from the auction. In the absence of information, we ship the item at random. Products may be marked with a logo, trademark, manufacturer's mark or other inscriptions / graphics not visible in the photos. We reserve the right to use photos and videos for advertising purposes presenting products purchased from us - published on generally available social networks and websites with a clear indication of their author / owner. We reserve the right to verify the correctness of the Ordering Party's data before sending the goods (by phone or e-mail) and / or cancel the order without giving any reason. RETURNS: Returns are regulated by the applicable law "on consumer rights" A consumer who has purchased goods online may withdraw from the contract within 14 calendar days without giving any reason. This applies to unused goods. The seller is obliged not later than within 14 days from the date of receipt of the declaration of withdrawal from the contract to return to the customer the payments made by him for the goods together with the cost of delivery. The seller returns the payment to the bank account indicated in the "withdrawal form" The consumer bears the direct costs of returning the product to the seller, unless the seller has agreed to bear them. The right to withdraw from the contract is not granted to the consumer when: the purchased goods show signs of use, the purchased goods have been damaged by the consumer, the purchased goods have been delivered in a sealed package and lose their value after opening, the purchased goods have been separated and reconnected and are no longer of full value , an original product (e.g. for mats and their edges). The goods must be originally packed and may not show signs of use. To make a return you must: Send the withdrawal form to the e-mail address: email@example.com Return the goods (along with the proof of purchase + the withdrawal form) to the following address: Gym4 Sp. zo.o al. 29 November 94, 31-411 Krakow. The "Withdrawal from the contract" form (Polish version) is available at the following link: https://gym4.iai-shop.com/data/include/cms/Odstpienie_od_umowy.pdf COMPLAINTS: All products offered in the store are brand new and covered by the manufacturer's warranty. The warranty does not cover mechanical damage (such as: dents, tears, abrasions, cuts, etc.) and damage caused by careless or improper use not in accordance with the intended use. Complaints regarding mechanical damage to products and / or shipments arising during transport will be considered provided that a damage report is drawn up in the presence of the person delivering the product / courier at the time of delivery of the product. The seller is not responsible for damage to the product caused by the use of the product contrary to its intended use or failure to follow the seller's recommendations, improper installation, application, storage, maintenance, cleaning or use of the products. To make a complaint: - notify the store by e-mail about the defect by sending a notification to the following address: firstname.lastname@example.org and - send the goods to the following address: Gym4 Sp. zo.o al. 29Listopada 94, 31-411 Kraków (along with a description of the complaint and information about the order number / purchase document). The goods will be accepted during the warehouse opening hours (see: Other Information). The advertised product is sent by the Buyer at his own expense. The store does not accept cash on delivery parcels. The deadline for considering the complaint is 14 business days. The deadline for making a complaint depends on the manufacturer and is from 1 to 3 months.